Refund Policy

1. Free Trial Policy

We strongly encourage all prospective users to utilize our completely Free Trial before committing to a paid Catchon TV subscription. The trial accurately reflects the quality, speed, and channel selection available to premium members.

2. 7-Day Money Back Guarantee

If for any reason you face irreversible technical errors or downtime on our server end during the first 7 days, we will gladly initiate a full refund. We ask that you first contact our technical support staff to troubleshoot the issue before requesting the refund. Often, buffering is due to local ISP throttling which we can help bypass.

3. Non-Refundable Situations

Refunds are absolutely not granted under the following circumstances:

• Your internet speed suddenly degrades and fails to meet the 25Mbps requirement.
• You broke the rules of the connection limit (e.g., trying to use 5 devices on a 1 connection plan) causing an automated ban.
• You decided you no longer want the service after the 7-day grace period has elapsed.
• You cannot configure your device but refused the live assistance of our support operators.

4. Refund Processing Time

Once a refund is officially approved by our billing department, please allow 3 to 7 business days for the funds to reflect on your original payment method statement depending entirely on your banking institution's processing speeds.